At LaundrybyTIMESIGNATURE, we exercise the utmost care in processing articles entrusted to us and use such processes which, in our professional opinion, are best suited to the nature and conditions of each clothing article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent during the ordering process or before processing. It applies particularly, but not exclusively to suedes, leathers, silks, satins double-faced fabrics, vinyl, polyurethanes, etc.
Responsibility is also disclaimed for trimmings, buckles, beads, buttons, bells, and sequins. We will not be responsible for any claims, including shrinkage, discoloring, runs, rips, tears, or other damages.
By ordering our service, the customer agrees to our terms of good faith service. It is also agreed that while LaundrybyTIMESIGNATURE undertakes that all items will be delivered in good and complete order, the customer also undertakes that he/she and every representative of the customer taking delivery of items have checked / will check all delivered items during the delivery process, and indicate any unsatisfactory issues identified (if any).
LaundrybyTIMESIGNATURE will not take responsibility for any damages not identified at the point of delivery or alleged damages brought to notice by the customer or its representatives after the delivery or within 24 hours after delivery.
Nevertheless, damages that might occur in the course of operations, when they do occur, our liabilities shall be capped at a maximum of 4 multiples of the cost of service paid by the customer for the item in question. For all intent and purposes, a shirt bought new at a value of N20,000 (Twenty Thousand Naira) but washed at a cost of N1,850 and damaged in the course of operations shall be entitled to a maximum liability of N7,400. This policy is in line with industry standards built on fairness and mutual share of responsibility, it considers the following factors.
- Disputable arguments around the age of the cloth.
- Disputable arguments around dry cleaner’s due care vs operational negligence/competence.
- Disputable arguments around the quality of the material.
- Disputable arguments around if the fabric is an original, an imitation of the original, or an adulteration.
- Disputable arguments about whether the fabric was originally sourced by the customer cheaply or can be replaced from a cheaper source.
- Disputable arguments around whether the fabric was brought in damaged or not.
- Disputable arguments around a timing difference in reporting the alleged damage.
- Disputable arguments that the item was delivered in good order and complete number by dry cleaners and not by the customer or its agents.